Warranty

Van Windows Direct - Warranty Break Down by Manufacture.While we want to make sure all of our valued customers absolutely love the windows they purchase from us there are some issues that are easier to pass-through warranty then others. Any issues that is not covered by warranty simply contact us in regards to the issue so we can work with you to get it taken care of. For any Warranty consideration simply take photos of the issue email them with a description of the issue to vanwindowsdirect.com@gmail.com and we will contact you via email with the next step of action. 

 

 

COVERAGE SCENARIOS - CRL ( CR LAURENCE) - TERM 30 DAYS YES NO
DEFECT IN GLASS (HAZE, BUBBLES)
GLASS BREAKAGE (NOT INCLUDING DAMAGE ON DELIVERY)   X
BROKEN KNOB / LATCH X  
DEFECTIVE TORSION BAR ASSEMBLY X  
DEFECTIVE GEAR BOX X  
DEFECTIVE SEAL (ON WINDOWS THAT APPLY) X  
IMPROPER SEAL ON VENT GLASS X  
SCREEN TEARS (NOT INCLUDING ON DELIVERY)   X
EXCESSIVE BUYTL/URETHANE (NOT IMPEDING INSTALLATION)   X
EXCESSIVE BUYTL/URETHANE (IMPEDING INSTALLATION) X  
     
     
COSEMETICS    
SCRATCH ON GLASS (ON DELIVERY) X  
GLASS SCRATCHES AFTER INSTALLATION X
SCRATCHES ON FRAME   X
CHIP BLACK FRAME COATING   X
GLASS PROTRUDES OUTSIDE OF BODY STAMPING WINDOWS THAT APPLY (CRL CERTIFIED INSTALLER) X
GLASS PROTRUDES OUTSIDE OF BODY STAMPING WINDOWS THAT APPLY (DIY INSTALLER)   X
VENT GLASS DO NOT OPEN/CLOSE EVENLY   X
VENT GLASS GAP DISCREPENCY   X
FOAM SEAL VISIBLE IN WALL HOLE/EXTENDS PAST FRAME   X
     
     
COVERAGE SCENARIOS - AMA ( AM AUTO) - TERM 6 MONTHS YES NO
DEFECT IN GLASS (HAZE, BUBBLES) X  
GLASS BREAKAGE (NOT INCLUDING DAMAGE ON DELIVERY) X
BROKEN KNOB / LATCH X  
DEFECTIVE SEAL (ON WINDOWS THAT APPLY) X  
IMPROPER SEAL ON SLIDING WINDOW X  
SCREEN TEARS (NOT INCLUDING ON DELIVERY)   X
     
COSEMETICS    
SCRATCH ON GLASS (ON DELIVERY) X  
GLASS SCRATCHES AFTER INSTALLATION   X
SCRATCHES ON FRAME X  
CHIP BLACK FRAME COATING X  
FITMENT ISSUE *VAN WINDOWS DIRECT VERIFIED (AMA CERTIFIED INSTALLER) X  
FITMENT ISSUE *VAN WINDOWS DIRECT VERIFIED (DIY INSTALLER) X  
     
     
COVERAGE SCENARIOS - VWD ( VAN WINDOWS DIRECT) - TERM 1 YEAR YES NO
DEFECT IN GLASS (HAZE, BUBBLES) X  
GLASS BREAKAGE (NOT INCLUDING DAMAGE ON DELIVERY)   X
BROKEN KNOB / LATCH X  
DEFECTIVE SEAL (ON WINDOWS THAT APPLY) X  
IMPROPER SEAL ON SLIDING WINDOW X  
SCREEN TEARS (NOT INCLUDING ON DELIVERY) X  
     
COSEMETICS    
SCRATCH ON GLASS (ON DELIVERY) X  
GLASS SCRATCHES AFTER INSTALLATION   X
SCRATCHES ON FRAME X  
CHIP BLACK FRAME COATING X  
FITMENT ISSUE *VAN WINDOWS DIRECT VERIFIED (VWD CERTIFIED INSTALLER) X  
FITMENT ISSUE *VAN WINDOWS DIRECT VERIFIED (DIY INSTALLER) X  
     
     
     
     

 


We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. We can help facilitate Warranty's on your behalf with manufacture on a case by case basis and are not liable for any decision on the for-mentioned Manufacture has made.

Warranty's are provided by the Mfg all products carry a Manufacture 30 Day Limited Warranty unless otherwise specified.

It shall be the sole responsibility of the user(buyer) to determine the suitability of the product or material for each intended use, and the user shall assume all risks and liability in connection with the use, or inability to use, the product or material.

To the exclusion of all other remedies, Manufacture warrants and agrees to replace, or at its sole option, to refund the purchase price of that portion of any material or product supplied, which is proven upon inspection, to be defective in material or workmanship. No salesperson, agent, employee or representative has any authority to enlarge or change the terms of the warranty. In no event shall VanWindowsDirect (Accessory Center Inc.) or Manufactures be responsible for any special, indirect, consequential or incidental damages or loss, including, without limitation, loss of profits or revenues, labor or time expense, economical losses and loss of use, whether statutory or based on theories of contract or tort. There are no other agreements, understandings, representations or warranties, express or implied (including any regarding merchant-ability or fitness for a particular purpose) not specified herein.