Warranty

Van Windows Direct - Warranty Break Down by Manufacture.While we want to make sure all of our valued customers absolutely love the windows they purchase from us there are some issues that are easier to pass-through warranty then others. Any issues that is not covered by warranty simply contact us in regards to the issue so we can work with you to get it taken care of. For any Warranty consideration simply take photos of the issue email them with a description of the issue to vanwindowsdirect.com@gmail.com and we will contact you via email with the next step of action. 

 

 

 

COVERAGE SCENARIOS - CRL ( CR LAURENCE) - TERM 30 DAYS YES NO
DEFECT IN GLASS (HAZE, BUBBLES)
GLASS BREAKAGE (NOT INCLUDING DAMAGE ON DELIVERY)   X
BROKEN KNOB / LATCH X  
DEFECTIVE TORSION BAR ASSEMBLY X  
DEFECTIVE GEAR BOX X  
DEFECTIVE SEAL (ON WINDOWS THAT APPLY) X  
IMPROPER SEAL ON VENT GLASS X  
SCREEN TEARS (NOT INCLUDING ON DELIVERY)   X
EXCESSIVE BUYTL/URETHANE (NOT IMPEDING INSTALLATION)   X
EXCESSIVE BUYTL/URETHANE (IMPEDING INSTALLATION) X  
     
     
COSEMETICS    
SCRATCH ON GLASS (ON DELIVERY) X  
GLASS SCRATCHES AFTER INSTALLATION X
SCRATCHES ON FRAME   X
CHIP BLACK FRAME COATING   X
GLASS PROTRUDES OUTSIDE OF BODY STAMPING WINDOWS THAT APPLY (CRL CERTIFIED INSTALLER) X
GLASS PROTRUDES OUTSIDE OF BODY STAMPING WINDOWS THAT APPLY (DIY INSTALLER)   X
VENT GLASS DO NOT OPEN EVENLY   X
VENT GLASS GAP DISCREPENCY   X
FOAM SEAL VISIBLE IN WALL HOLE/EXTENDS PAST FRAME   X
     
     
COVERAGE SCENARIOS - AMA ( AM AUTO) - TERM 6 MONTHS YES NO
DEFECT IN GLASS (HAZE, BUBBLES) X  
GLASS BREAKAGE (NOT INCLUDING DAMAGE ON DELIVERY) X
BROKEN KNOB / LATCH X  
DEFECTIVE SEAL (ON WINDOWS THAT APPLY) X  
IMPROPER SEAL ON SLIDING WINDOW X  
SCREEN TEARS (NOT INCLUDING ON DELIVERY)   X
     
COSEMETICS    
SCRATCH ON GLASS (ON DELIVERY) X  
GLASS SCRATCHES AFTER INSTALLATION   X
SCRATCHES ON FRAME X  
CHIP BLACK FRAME COATING X  
FITMENT ISSUE *VAN WINDOWS DIRECT VERIFIED (AMA CERTIFIED INSTALLER) X  
FITMENT ISSUE *VAN WINDOWS DIRECT VERIFIED (DIY INSTALLER) X  
     
     
COVERAGE SCENARIOS - VWD ( VAN WINDOWS DIRECT) - TERM 1 YEAR YES NO
DEFECT IN GLASS (HAZE, BUBBLES) X  
GLASS BREAKAGE (NOT INCLUDING DAMAGE ON DELIVERY)   X
BROKEN KNOB / LATCH X  
DEFECTIVE SEAL (ON WINDOWS THAT APPLY) X  
IMPROPER SEAL ON SLIDING WINDOW X  
SCREEN TEARS (NOT INCLUDING ON DELIVERY) X  
     
COSEMETICS    
SCRATCH ON GLASS (ON DELIVERY) X  
GLASS SCRATCHES AFTER INSTALLATION   X
SCRATCHES ON FRAME X  
CHIP BLACK FRAME COATING X  
FITMENT ISSUE *VAN WINDOWS DIRECT VERIFIED (VWD CERTIFIED INSTALLER) X  
FITMENT ISSUE *VAN WINDOWS DIRECT VERIFIED (DIY INSTALLER) X