Warranty

Van Windows Direct - Warranty Break Down by Manufacture.While we want to make sure all of our valued customers absolutely love the windows they purchase from us there are some issues that are easier to pass-through warranty then others. Any issues that is not covered by warranty simply contact us in regards to the issue so we can work with you to get it taken care of. For any Warranty consideration simply take photos of the issue email them with a description of the issue to vanwindowsdirect.com@gmail.com and we will contact you via email with the next step of action. 

 

 

COVERAGE SCENARIOS - CRL ( CR LAURENCE) - TERM 30 DAYS YES NO
DEFECT IN GLASS (HAZE, BUBBLES)
GLASS BREAKAGE (NOT INCLUDING DAMAGE ON DELIVERY)   X
BROKEN KNOB / LATCH X  
DEFECTIVE TORSION BAR ASSEMBLY X  
DEFECTIVE GEAR BOX X  
DEFECTIVE SEAL (ON WINDOWS THAT APPLY) X  
IMPROPER SEAL ON VENT GLASS X  
SCREEN TEARS (NOT INCLUDING ON DELIVERY)   X
EXCESSIVE BUYTL/URETHANE (NOT IMPEDING INSTALLATION)   X
EXCESSIVE BUYTL/URETHANE (IMPEDING INSTALLATION) X  
     
     
COSEMETICS    
SCRATCH ON GLASS (ON DELIVERY) X  
GLASS SCRATCHES AFTER INSTALLATION X
SCRATCHES ON FRAME   X
CHIP BLACK FRAME COATING   X
GLASS PROTRUDES OUTSIDE OF BODY STAMPING WINDOWS THAT APPLY (CRL CERTIFIED INSTALLER) X
GLASS PROTRUDES OUTSIDE OF BODY STAMPING WINDOWS THAT APPLY (DIY INSTALLER)   X
VENT GLASS DO NOT OPEN/CLOSE EVENLY   X
VENT GLASS GAP DISCREPENCY   X
VENT GLASS DO NOT CLOSE EVEN(GLASS COVERS PORTION OF GLASS)   X
VENT GLASS DO NOT CLOSE EVEN(GAP VENTS NO GLASS COVER) X  
FOAM SEAL VISIBLE IN WALL HOLE/EXTENDS PAST FRAME   X
     
     
COVERAGE SCENARIOS - AMA ( AM AUTO) - TERM 6 MONTHS YES NO
DEFECT IN GLASS (HAZE, BUBBLES) X  
GLASS BREAKAGE (NOT INCLUDING DAMAGE ON DELIVERY) X
BROKEN KNOB / LATCH X  
DEFECTIVE SEAL (ON WINDOWS THAT APPLY) X  
IMPROPER SEAL ON SLIDING WINDOW X  
SCREEN TEARS (NOT INCLUDING ON DELIVERY)   X
     
COSEMETICS    
SCRATCH ON GLASS (ON DELIVERY) X  
GLASS SCRATCHES AFTER INSTALLATION   X
SCRATCHES ON FRAME X  
CHIP BLACK FRAME COATING X  
FITMENT ISSUE *VAN WINDOWS DIRECT VERIFIED (AMA CERTIFIED INSTALLER) X  
FITMENT ISSUE *VAN WINDOWS DIRECT VERIFIED (DIY INSTALLER) X  
     
     
COVERAGE SCENARIOS - VWD ( VAN WINDOWS DIRECT) - TERM 1 YEAR YES NO
DEFECT IN GLASS (HAZE, BUBBLES) X  
GLASS BREAKAGE (NOT INCLUDING DAMAGE ON DELIVERY)   X
BROKEN KNOB / LATCH X  
DEFECTIVE SEAL (ON WINDOWS THAT APPLY) X  
IMPROPER SEAL ON SLIDING WINDOW X  
SCREEN TEARS (NOT INCLUDING ON DELIVERY) X  
     
COSEMETICS    
SCRATCH ON GLASS (ON DELIVERY) X  
GLASS SCRATCHES AFTER INSTALLATION   X
SCRATCHES ON FRAME X  
CHIP BLACK FRAME COATING X  
FITMENT ISSUE *VAN WINDOWS DIRECT VERIFIED (VWD CERTIFIED INSTALLER) X  
FITMENT ISSUE *VAN WINDOWS DIRECT VERIFIED (DIY INSTALLER) X  
     
     
     
     

 

Warranty:
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. We can help facilitate Warranty's on your behalf with manufacture on a case-by-case basis and are not liable for any decision on the for-mentioned Manufacture has made. We do not warranty 3rd party vendor products including and not limited to AMA (AM Auto), CRL (CR Laurence) IGC, or any other 3rd Party Brand we only Warranty and handle the Warranty on factory direct VWD (Van Windows Direct) Product Line unless otherwise specified. We take no responsibility for 3rd party brands quality, fit or finish, these warranties will be decided by the said manufacture and we offer zero in the way of compensation of any form for 3rd Party Brands. By purchasing from our company, you agree to these terms.

Warranties are provided solely by the Manufacture of that product. All products carry a Manufacture 30 Day Limited Warranty unless otherwise specified.

It shall be the sole responsibility of the user(buyer) to determine the suitability of the product or material for each intended use, and the user shall assume all risks and liability in connection with the use, or inability to use, the product or material.

To the exclusion of all other remedies, Manufacture warrants and agrees to replace, defective part, window in its entirety, or at its sole option, to refund the purchase price product, which is proven upon inspection, to be defective in material or workmanship. No salesperson, agent, employee, or representative has any authority to enlarge or change the terms of the warranty. In no event shall VanWindowsDirect (Accessory Center Inc.) or Manufactures be responsible for any special, indirect, consequential, or incidental damages or loss, including, without limitation, loss of profits or revenues, labor or time expense, economical losses, and loss of use, whether statutory or based on theories of contract or tort. There are no other agreements, understandings, representations, or warranties, express or implied (including any regarding merchantability or fitness for a particular purpose) not specified herein.

 

Warranty Requirements:

Email Video / Photos of the product suspected warranty issue. VWD Brand Product warranties will be handled in house, AMA and CRL as well as other 3rd Party Brands warranties will be forwarded to said manufacture. No product is guaranteed a warranty consideration. Each warranty is at the sole discretions of the individual manufacture. We have no control over what is accepted and denied for warranty. We will not offer any coverage to any brand other then our own VWD brand. 

* If Warranty is accepted. We will facilitate the shipping of the replacement part/product and the pick up of the defective item.

*If the Warranty is not accepted. We can submit for VWD review with the possibility of the window/product/part be accepted as an exchange. Where VWD may offer the replacement item(Applicable Charges Apply) with a Free shipping compensation, while the item to be returned will be the responsibility of the buyer to have returned to our facility.

 

Warranty Average Handling Time: 

( All estimated times are based on in stock replacement part/product)

VWD:  1-2 Days 

AMA:  3-5 Days 

CRL:    2-4 Weeks