Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. Return Shipping is the buyer's responsibility. Please contact us before ordering to minimize returns. Some windows can cost as much as $200 to ship, so that a return could cost you up to $400. In this case, no one is happy except for the shipping companies.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. (This applies for all Return Types Warranty, Defect, and Standard Return)
Several types of goods are exempt from being returned.
- Clearance Items
- CRL Replacement Parts
- Gift Cards
- VWD = No Restocking Fee
- AM Auto = 25% Re-Stocking Fee
- CRL = No Restocking Fee
To complete your return, we require the Order #. Please do not return your purchase before receiving instructions and an RMA #. Any item returned without an RMA # is subject to a 10% return processing fee.
AM Auto / CRL
There is no Exchange Program in place. It's a returned item for a refund, and a new order can be placed.
Van Windows Direct Exchange Program
When purchasing a Van Windows Direct branded product, you automatically qualify for our VWD Exchange program.
Here is how it works.
Standard return rules apply when you purchase a VWD-branded product and decide to return it. However, when you want to exchange for another VWD-branded product, we will offer a shipping compensation discount for your next window, so in many cases, the new window ships with FREE Shipping.
This is for VWD Branded Products
This applies to orders shipped within the Continental USA
One Time/One Window per Order
To cancel an order, call 858-800-4795 with your Order # and request a cancellation. No cancellations are guaranteed as some items may be shipping from other warehouses or packed on trucks and can no longer cancel if the product(s) have already shipped. We can help to facilitate a re-direct. Fees will apply to any cancellation already shipped or packed in a truck. Any cancellation request sent via email is not guaranteed, regardless of when the email was sent.